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Abstract


A STUDY FOR GRADING PERSONNEL SELECTION CRITERIA WITH AHP METHOD OF GROUP A TRAVEL AGENCIES: CASE OF NIGDE PROVINCE

It is an undeniable fact that the attitudes of the personnel, which are important for the activities of travel agencies, in the recognition of the agency and in increasing its quality. Therefore, the evaluation criteria of these people are as important as the quality and success of the personnel working in the travel agency. In this study, it is aimed to determine which criteria are important in personnel selection of Group A travel agencies in the Niğde province. For this reason, with the criteria established for personnel selection, a questionnaire was created for Analytic Hierarchy Process, one of the multi criteria decision making method, in order to consult the ideas and opinions of the managers of Group A travel agencies in Niğde province, and data were obtained. In the study, “Educational Background, Computer Experience, Experience, Reference, Being Reliable, Physical Characteristics of the Person, Foreign Language Knowledge and Communication Knowledge” was determined as the personnel selection criteria for agency managers.



Keywords
Group A Travel Agencies, Personnel Selection, Analytical Hierarchy Process, Nigde Province



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